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Care Opinion

Not listened to on referral phonecall

Posted By LGP

"Not listened to on referral phonecall"

About: Adult Mental Health Crisis Services / Crisis Team County South

(as other),

I contacted mid notts crisis team in order to make a referral to them regarding somebody that I know. Throughout the call I felt as though the staff member wasn't listening to me and in fact asked me questions that I had already answered on more than one occasion. I was calling in the context of a professional and I came away from the call feeling angry and patronised. I hope that service users can feel more listened to and supported than I did.

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Responses

Response from Michael Taylor, Service Manager, Adult Mental Health County, Nottinghamshire Healthcare NHS Foundation Trust 3 years ago
Michael Taylor
Service Manager, Adult Mental Health County,
Nottinghamshire Healthcare NHS Foundation Trust

Submitted on 06/08/2020 at 15:01
Published on Care Opinion at 15:41

Hi LGP, I am sorry to hear that you had a negative experience after contacting the Mid Notts Crisis Team, I am also concerned that you did not feel listened to and would like to look into this and provide you with the support that you may require. please feel free to contact me on the details below after the 10th of August.

Regards,

Michael Thomas

Acting Service Manager

Millbrook Mental Health Unit

0115 969 1300 Ext 14223 or

michael.thomas@nottshc.nhs.uk

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Response from Ruth Gadd, Operational Manager-Mid-Notts and Bassetlaw, Millbrook Mental Health Unit, Nottinghamshire Healthcare NHS Foundation Trust 3 years ago
Ruth Gadd
Operational Manager-Mid-Notts and Bassetlaw, Millbrook Mental Health Unit,
Nottinghamshire Healthcare NHS Foundation Trust

Submitted on 06/08/2020 at 16:49
Published on Care Opinion at 16:49

Dear LGP

Thank you for feeding back your recent experience with the Mid-Notts Crisis team. One of the most important skills of a Crisis care practitioner is the having ability to listen and empathise with everyone who calls in to the service, so I am sorry to hear that this wasn't your experience.

I will ask the team leader to share your feedback with the team to prompt discussion and aid reflection.

I hope your experience will not deter you from calling again if you feel concerned and I hope the person you was calling in about is alright?

Kind regards

Ruth

Ruth Gadd

Operational Manager-Mid-Notts and Bassetlaw

Millbrook Mental Health Unit

Tel: 0115 9691300 ex 12318

Mob: 07770492588

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