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Ridiculous’

Posted By Gemmacgls

"Ridiculous’"

About: Claybrook Centre

(as the patient),

I waiting 8 months to have an appointment with the personality disorder team, a week before my appointment I called them as I hadn’t heard anything within the 8 months only to find out I had been discharged! 

I hadn’t even seen or spoken to anyone within this time and probably wouldn’t have been told if I hadn’t of called. It is unacceptable.

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Responses

Response from Sara Kerry, Patient Experience Coordinator, Central Governance Team, West London NHS Trust 3 years ago
We are preparing to make a change
Sara Kerry
Patient Experience Coordinator, Central Governance Team,
West London NHS Trust

Submitted on 05/08/2020 at 15:50
Published on Care Opinion at 16:19

Dear Gemmacgls

I am so sorry that this has happened and would like to look further into this for you. Please can I ask you to email some details to our PALS team at PALS@westlondon.nhs.uk.

To enable us to assist we would need your full name, date of birth and postal address.

We look forward to hearing from you.

Best wishes

Sara Kerry

Patient Experience Coordinator

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