"Trouble getting through on the phone"

I routinely have difficulty contacting the Stonebridge Centre in Nottingham. If I ring within the opening hours, but at the wrong time of day, and the doctor's secretary has finished for the day, there is apparently, no way to leave a message. I think this may be a centralised switchboard that routes calls to different centres and this seems to exacerbate the issue.

My recent attempts to just reorder a prescription have been thwarted and as I write this, I have been listening to "on hold" music for just over 20 minutes. 

I accept that many publicly funded services are overstretched but surely the ability to make contact is a basic requirement of offering a service. The lack of an email contact address seems to be an implausible oversight in the 21st century and makes it appear that the service wishes to place barriers in place of its clients.

Based on the number of times that this has happened, I doubt that it is just me experiencing this and I would appreciate it if someone could address this issue.