"Patient administration"

The Colonoscopy dept service failed to take account t of my fathers numerous health problems because of a lack of “ whole patient” administration. Prep medication which should have been posted out did not arrive. When collected by me it did not contain an information leaflet it should have done. The information leaflet produced by NHS Tayside did not take account of early morning appointments and so contained inaccurate instructions on how to administer the pre procedure medication.

I feel that a vulnerable elderly ( 85 year old) sick man has been left extremely stressed by the whole experience and my opinion of the service is that it is shambolic and disjointed.

Staff are great but system is not.