"Wonderful staff, awful design"

I visited A&E with my daughter on 1st August, following a fall from her horse, whilst the staff are welcoming , helpful it is clear from the moment one arrives the dept is simply not able to cope. We were advised their was a minimum of a 6 hour wait, the waiting are was cramped and clearly the idea of social distancing was not feasible due to the numbers waiting for attention- it struck me as odd our horse had the attention of a trained equine medical professional within an hour of the incident, my daughter faced a 6 hour wait for the same level of attention. This is not a criticism of the staff who do an excellent job in clearly very difficult Circumstances , this is meant As a wake up call for the hospital managers- take a long hard look at the design of the dept, redesign the area to give the staff and patients the best possible option your current environment is not fit for purpose.