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Care Opinion

Exceptional Person Centred Care

Posted By JTA

"Exceptional Person Centred Care"

About: Beatson West of Scotland Cancer Centre New Stobhill Hospital (Glasgow)

(as a relative),

Our mum was diagnosed with endometrial cancer in September 2019. She had surgery in November and commenced radiotherapy in January 2020, completing this early March just prior to Covid-19 lockdown. Our mum sadly passed away in July in the Beatson.

We wanted to highlight the exceptional care she had throughout her journey. The cancer pathway was faultless and timely with no delays. She received truly person centred care by her Consultants - Dr Hardie, Consultant Gynaecologist and Dr Graham, Consultant Clinical Oncologist. The approach and relationship they built with mum made her feel at ease, reassured and she trusted them which gave her such a positive outlook. Latterly Lisa, Deputy Charge Nurse Ward B5 at the Beatson showed great care and compassion towards our mum and particular thanks also to Maureen.

Although we don't have our mum now, the care shown throughout her journey has given us and my dad great comfort. My sister and I are proud to work in the NHS.

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Responses

Response from John Stuart, Chief Nurse, North Sector, NHS Greater Glasgow and Clyde 3 years ago
John Stuart
Chief Nurse, North Sector,
NHS Greater Glasgow and Clyde

Submitted on 03/08/2020 at 16:37
Published on Care Opinion at 16:37

Dear JTA,

I was sorry to read of the sad loss of your mum.

I will ensure that staff within Stobhill Hospital are made aware of your positive feedback and I would like to thank you for taking the time to contact us at what will be a difficult time for you and your family.

I trust that the care and compassions shown to your mum will indeed be a source of comfort and reassurance to your dad and the rest of the family over the coming weeks and months.

Yours sincerely,

John Stuart

Chief Nurse

North Sector.

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Response from Melanie McColgan, General Manager, Beatson West of Scotland Cancer Centre, NHSGGC 3 years ago
Melanie McColgan
General Manager, Beatson West of Scotland Cancer Centre,
NHSGGC

Submitted on 05/08/2020 at 17:00
Published on Care Opinion at 17:00

Dear JTA

I was sorry to hear of the sad loss of your mum, please accept my sincere condolences. I am so grateful that you have taken the time to feedback to us at what must be at such a difficult and sad time for you and your family.

I am proud to read about the exceptional care your mum received and the fact that this has provided some comfort to you and your family at this time.

I will certainly pass your kind words onto to Dr Graham, Lisa and the team on B5 as well as Maureen. I know they will all very much appreciate this.

With my kindest regards,

Melanie

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