"My dad's illness"

My dad took very ill on Monday and I rushed him to Hairmyres. We have been really let down my the GP as they haven't been to visit him since the virus began and my dad's illness has been worsening. I was panicked and honestly quite frustrated on arrival as I have felt he has been so let down by the NHS, we were put into a room at the side to await for a cubicle which only heightened my frustration as he was struggling to breathe. 

We were taken into a cubicle not long after by a nurse who immediately put my dad at ease and did everything that was needed whilst keeping us well informed of what was being done and why. It is this type of communication that is so often lost in the NHS, so many people could take a leaf out of this book! 

I would like to commend this nurse for how they handled us both, unfortunately bearing the brunt of much of my frustration but handled everything with an outstanding demeanor. We didn't see the nurse again after speaking with the doctor (who was also excellent) but I would like to thank them and give my apologies for taking my frustrations out on them. My dad is now feeling much better and our faith has been restored in the NHS!