"Good Service From Medical Staff, Spoilt By…"

I took my wife in today for her 11:30am Xray & she had a great service from the radiology team, but our impression of our visit was spoilt by the extremely poor treatment we received from reception, whose greeting was anything but friendly, so this review is about reception & not the radiology staff or department as a whole.

My wife has serious mobility issues & when a member of the radiology team called her for her appointment I mentioned it & the person who helped my wife to walk to the Xray room.

I then explained the position while I was still in reception & asked if I could wait until my wife returned as she wasn't able to be left to walk unaccompanied or she may well fall.

All I got was a "no you can't, you'll have to wait out there", with the exit door to the corridor being indicated.

When my wife had her Xray she was helped back to the waiting area by one of the staff who couldn't understand why I wasn't waiting for her in the waiting area.

For a hospital where people are emotionally vulnerable, this attitude is totally unacceptable.