"Exemplary care but long wait for discharge prescription."

I was referred to A&E by the 111 service after having a fall and injuring my chest. I was given an ECG and blood tests soon after arrival. I was then taken for a CT Scan when it was discovered I had multiple fractures of my ribs. I was admitted to a ward some 8 hours later. I had to ask for analgesia whilst waiting in a separate room pending transfer to a ward. I arrived on the ward in the early hours of the morning and was treated with great care and compassion by the nursing staff. I was frightened and in severe pain and having difficulty breathing. I must say that during the whole of my stay on the ward the help that I received not only from the nursing staff but also the auxiliaries and other staff was much better than my expectations.

This was my first inpatient treatment in an NHS hospital in almost 60 years. My wife has had many stays in hospitals in our home city and in my opinion has never received the level of care or compassion that I received last week. 

I also witnessed the nursing staff treating other patients in the ward. This was exemplary and gave me great reassurance that I was being well looked after.

The only disappointing part of my experience was the long delay between being told I could go home and actually receiving my discharge letter and prescription for meds. This was clearly a problem at the hospital as their were other patients experiencing similar problems delays of 6 to 8 hours. 

Although not affecting my overall care this was my last experience of the hospital and instead of leaving with only positive thoughts about my stay it left me a little frustrated . I have had many similar delays when my wife has been discharged from hospitals and  I believe that this is something to be addressed if the hospitals really want to improve their patient experience