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Care Opinion

Neglectful

Story from nhs.uk

"Neglectful"

About: Prime Practice Partnership

The staff are rude and unable to do they jobs properly . Even when trying to explain the severity of the conditions the reception continuously do not give you the chance to speak . And are immediately rude when trying to u understand how there will not help and take this seriously. They put the phone down twice after trying to ask further questions and still have not gave me the help i need. Continuously rude and unable to put me on the phone to a manager or someone more capable

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Responses

Response from Prime Practice Partnership nearly 2 years ago
Prime Practice Partnership

Submitted on 12/07/2022 at 18:44
Published on nhs.uk on 13/07/2022 at 10:03

Many thanks Joshua for taking the time to post feedback. It is only through feedback such as yours that we are able to maintain, and indeed, where necessary, improve upon the service that we provide to our patients. We were disappointed to read of your experience during your visit to the surgery. Whilst an apology will regrettably not alter your experience on this occasion, we do extend it with all sincerity. We are keen to discuss this with you so that we can improve. Please do get in touch with the practice so that we can set up a meeting with you. We also run a Patient Participation Group where yourself and other patients can raise any questions. Please contact the surgery if you wish set up a meeting or join our Patient Participation Group or just contact us true our website (www.broadstreetmedicalcentre.co.uk). Once again many thanks for posting feedback, we hope your next experience with us will be better. Broad Street Medical Centre

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