"Refused care at casualty"

I had torn a muscle in my calf and could not weight bear at all. I tried NHS 24 and was told by automated voice the waiting time was at least 1 and a half hours so  I went to accident and emergency at Queen Elizabeth hospital glasgow to try and get some help. There were 2 nurses standing at the door when I explained what happened and the pain I was in. One of them went off to see if there was a case? I stood for about 5 mins on one foot I wasn't offered a chair to sit on and the male nurse standing at the door ignored me. The other nurse came back and said I had torn a muscle go home and rest take paracetamol and come back tomorrow morning. I explained I need aid to walk as I could not stand on my foot. Yet again told to go home. When I turned away to go she asked my name and date of birth I said why do you need it you didn't need it for any case notes you were looking for. I also said you are not going to help me are you she just looked at me told her no thanks I'll see to it myself and left. I can't get to see my GP I can't get through they are constantly engaged and don't see patients. I called accident and emergency to complain and was told that is the way it is and when I asked if they see patients, the nurse got very cheeky and said too bad you'll not get seen here  when I asked her name she hung up. I then called NHS 24 and after a three way conversation I was told from a nurse via a call handler, 3 way conversation that I need to wait to see a GP if it got worse or I couldn't get around to call them back. I explained I couldn't walk on it at all and was hopping everywhere. She was told to tell me just lie down for the night and see someone tomorrow. I am very taken back at a telephone diagnosis through a call handler, not being allowed access to accident and emergency by two nurses who were in fact acting as bouncers and the cheeky manner if the nurse I complained to in the phone who wouldn't give me her name. I called accident and emergency this morning to get the managers number to write an email of complaint to and was told to come and get s complaint form I advised that I was not allowed access to a and e the nurse said she would make sure I would get access to get the form. I am now completely at a loss as how to get help and very upset I can access a and e for a complaint form and not for treatment