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Not very happy

Story from nhs.uk

"Not very happy"

About: Northwick Park Hospital

I discussed my thyroid blood test with the doctor/consultant on call. Based on the advise to increase the dose of my existing medication,we decided that I will get in touch with my GP to get the advised prescription so to collect the medication from my nearest pharmacy. GP informed that no communication was received and when I called the hospital, they said to collect from Hospital pharmacy. Not sure if they actually make a note of what is discussed on call. Also, I received my appointment letter after the date when appointment was due.

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Responses

Response from Peter Hare, Patients Services Manager, London North West University Healthcare NHS Trust 3 years ago
Peter Hare
Patients Services Manager,
London North West University Healthcare NHS Trust

Submitted on 28/07/2020 at 10:11
Published on Care Opinion at 10:11

Dear Sir/Madam

Thank you for posting about your recent experience with the Trust.

I was sorry to learn of the conflicting information you received which resulted in the difficulties you have explained in collecting your medication.

We would very much like to understand how this happened and would invite you to contact our PALS team in the first instance, either by telephone on 020 8869 5118 or by email at LNWH-tr.PALS@nhs.net.

Our apologies again for the inconvenience that has been caused and thank you for taking the time to make us aware of this.

Kind regards


Peter Hare

Patient Relations Manager

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