"Mental health crisis"

I phoned yesterday to local mental health teams. Although, I was promised a call back, none came. So I phoned again today. I wanted to know why my relative was refused help from a crisis team.

He seems in a crisis and without help, his crisis will probably get worse. The crisis team did not wish to clarify their decision. Indeed, the crisis team would not give the name of anyone I spoke to so I can only say I spoke to an admin person.

I said that this seemed like fobbing me off rather than helping me to understand the basis of the decision. When I commented that this seemed like a poor way to deliver a service, I was offered the chance to speak to a nurse. But the nurse was busy so I would have to wait for her to call me back. So this could be an even more effective way of fobbing me off as I haven’t had a call as promised.

Of course, it’s not much fun on the front line in mental health services during Covid.

So although I felt very frustrated at the waste of my time, energy, phone bill etc I managed not to be irritated by the terribly irritating music which I endured while on hold. Who chose this? surely there’s more soothing and relaxing sounds around?