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I feel this is not OK at all

Posted By junesr75

"I feel this is not OK at all"

About: Royal Cornwall Hospital (Treliske) / Emergency Department

(as a service user),

I visited RCHT in June 2020 for an overdose. I feel that the treatment I had was disgusting. I could overhear the nurses laughing that I had overdosed and I had a severe tremor and once it had stopped the nurse said “thank f*** for that” I then turned onto my side to try and get to sleep and I heard a staff member's voice saying “I do not want to see your arse thank you”. I could not say anything as I was on my own.  Another staff member made a reference to a sex doll. I think this is absolutely despicable. As someone in the health profession, I feel this is not ok at all.

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Responses

Response from Jess Saunders, Patient Engagement and Feedback Coordinator, Patient + Family Experience Team, Royal Cornwall Hospitals NHS Trust 3 years ago
Jess Saunders
Patient Engagement and Feedback Coordinator, Patient + Family Experience Team,
Royal Cornwall Hospitals NHS Trust

Submitted on 20/07/2020 at 15:54
Published on Care Opinion at 15:54

picture of Jess Saunders

Dear junesr75,

Thank you for taking the time to share your story with us. I was very sorry to read your feedback following your visit to the Emergency Department here at the Trust. If you would like us to investigate your concerns further, please contact our Patient and Family Experience Team (Complaints) so that we can look into this for you and share your experience with the staff of the department.

You can contact the team via email: rcht.patientexperience@nhs.net

Or by calling: 01872 252973

A member of the team will help you and ensure your concerns are investigated. In the meantime, I will share your story with the Matron of the Emergency Department.

Thank you again for taking the time to highlight these concerns to us.

Best wishes,

Jess

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Response from Jane Michell, Complaints Manager, Royal Cornwall Hospitals NHS Trust 3 years ago
We are preparing to make a change
Jane Michell
Complaints Manager,
Royal Cornwall Hospitals NHS Trust

Submitted on 20/07/2020 at 19:03
Published on Care Opinion on 21/07/2020 at 12:22

Dear junesr75,

My name is Jane and I am the Matron for Emergency Care.

Please would you contact the Patient experience team so that I can have your details to investigate these claims further.

This type of behaviour and attitude will not be tolerated and I need to address it with my staff as soon as possible.

I apologise for any distress you may have experienced during your time in ED.

Kind Regards

Jane

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Response from Jane Michell, Complaints Manager, Royal Cornwall Hospitals NHS Trust 3 years ago
We have made a change
Jane Michell
Complaints Manager,
Royal Cornwall Hospitals NHS Trust

Submitted on 23/01/2021 at 17:50
Published on Care Opinion on 25/01/2021 at 10:58

Hello junesr75

I don't believe I have seen a complaint made by yourself regarding the matter raised above. I therefore just wanted to update you and let you know that I have addressed this attitude with the staff in the Emergency Department. It is completely unacceptable and I have made it clear to all my staff that it will not be tolerated and to ensure that all patients are treated in a respectful and caring manner.

I hope you are keeping well

Kind Regards

Jane

Clinical Matron

Emergency Care

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