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"Frustration under Covid restrictions ease - letting our vulnerable kids down"

About: CAMHS - Hamilon Douglas street

(as a service user),

My 10 year old Daughter was seeing a counsellor from CAMHS at the Hamilton base, who was absolutely fantastic and gained my daughters trust fairly quickly and we felt as though we were making good progress...…. then obviously Covid struck and kids were dismissed and discharged in a video call which was very emotional for all concerned.  

I was sent some links from our counsellor in order to help try and deal with this at home …. When contacting one of the links I was told that they did not deal with individual cases of support and I would have to go back to GP etc, this was very frustrating. 

My daughters mental health and anxiety has escalated considerably during Covid, has affected her eating, sleeping, severe moods, to the point where she would not even do her schoolwork, go out on bike, get out her bed or eat somedays.  

I contacted the school, prior to closure as I was told they could be a source of support and got nothing back.   

I Myself suffer from anxiety and depression and I could see the signs excalate very quickly, I contacted my local GP, who was fab and said she definately needed to be referred back to the Camhs team again. This process was fab and very officiant I am pleased to say and before I knew it my original contact was back on the phone to try and help us out...... with a video call.

This however was a bit of a disaster, between links not working and being lost several times, to the fact that it has been 5 months since my daughter had seen the member of staff, who she adored, so she was obviously very nervous, worried and completely out of her comfort zone and therefore a total closed book.  We are of course going to try a few phone calls between them both to try and open up the trust again, but I find it absolutely ludicrous, frustrating and angry that the NHS are advising that the Camhs team may not start again until November,   my daughter is 10 years old,  who does not have to socially distance from other kids under 12, she will be going back to school full time in Aug, where she will be socially distancing from her teacher,  she can go to football coaching and distance herself from her coach, why NHS can she not be allowed in a room with her counsellor at 2m safe distance in order to protect and help her mental health and anxiety. This definately needs reviewing as it is letting our vulnerable children down.

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Responses

Response from Laura Jack, Service Manager, Specialist Children's Health Services Unit (SCSHU) inc. Paediatric & CAMHS, NHS Lanarkshire 3 years ago
Laura Jack
Service Manager, Specialist Children's Health Services Unit (SCSHU) inc. Paediatric & CAMHS,
NHS Lanarkshire
Submitted on 22/07/2020 at 12:12
Published on Care Opinion at 12:12


picture of Laura Jack

Dear Mum of vulnerable 10 year old,

Thanks so much for getting in touch with us. I was really sorry to read of your experiences, especially for your daughter. I can completely understanding of the pressures for families during COVID 19 and the changes that our services have had to make and the impact this has had on you both.

I wondered if it would be possible to organise a quick call/chat with yourself and one of our Clinical Managers for CAMHS who can explain our services during this time and see what we can do to help.

If possible would you be able to drop me an email or phone call using the details below and we can set this up. We are always really keen to speak to families to get feedback on our services and so your time would be really appreciated.

Email: laura.jack@lanarkshire.scot.nhs.uk

Phone: 01355 597 438 or Mobile: 07929 792 104

Many thanks

Laura

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Response from Laura Jack, Service Manager, Specialist Children's Health Services Unit (SCSHU) inc. Paediatric & CAMHS, NHS Lanarkshire 3 years ago
Laura Jack
Service Manager, Specialist Children's Health Services Unit (SCSHU) inc. Paediatric & CAMHS,
NHS Lanarkshire
Submitted on 23/07/2020 at 10:28
Published on Care Opinion at 10:28


picture of Laura Jack

Dear Mum of vulnerable 10 year old,

As per quick call this morning, our colleagues at Healthcare Improvement Scotland are currently undertaking a survey about the use of Near Me for consultations with patients - to get their views/experiences on how this has worked for them.

The link is below if you felt you wanted to contribute to this, we would most appreciate your time with this.

https://www.nearme.scot/views

I'll be in touch again following your chat with our clinical manager.

Best wishes

Laura

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Response from Laura Jack, Service Manager, Specialist Children's Health Services Unit (SCSHU) inc. Paediatric & CAMHS, NHS Lanarkshire 3 years ago
Laura Jack
Service Manager, Specialist Children's Health Services Unit (SCSHU) inc. Paediatric & CAMHS,
NHS Lanarkshire
Submitted on 24/07/2020 at 15:39
Published on Care Opinion at 15:39


picture of Laura Jack

Dear Mum of vulnerable 10 year old,

I’m really glad that our Clinical Manager, Elaine McVey was able to chat to you yesterday and give you an update on how our services at CAMHS are being delivered at this time and plans for the future.

Great news that a face to face appointment will be set up for your daughter to rebuild the relationship with Michelle again and iron out any difficulties there may in progressing to video consultations going forward. As Elaine has described, we will be required to go back to video appointment following this to ensure we meet the standards in reducing face to face contact in line with Public Health guidance for COVID19.

It was lovely to hear that your daughter had really benefited previously with her time with Michelle and hope that what we have arranged goes some way to getting things back on track for her.

Take care and best wishes

Laura

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