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Care Opinion

Amazing team

Posted By LauraMP

"Amazing team"

About: Raigmore Hospital / Maternity care

(as a service user),

It has been just over two weeks now since I gave birth to my little baby girl at Raigmore Maternity Unit. I have to say once again the care I received over my two days on Ward 9A and when in the Labour Suite was outstanding. 

On the Ward I was looked after by Krystel, Jen, Dani, Kelly, Carolyn and May. I cannot thank these ladies enough for everything these did for me before and after birth. 

I felt so well cared for every step of the way. 

Krystel had cared for me with my first birth and it was so lovely to recognise her straight away and have her look after me so well once again. 

When I moved to the labour suite Caitlyn did a fantastic job making me feel so relaxed and at ease ready for birth with the help of Fiona and Mairead.   

I feel so lucky to have such a wonderful Maternity hospital here in the Highlands and for the wonderful NHS care I have now received when giving birth to my little boy and now to my baby girl. The staff at Raigmore are what makes the hospital so special. ❤️ Thank you for everything.

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Responses

Response from Sylvia Fraser, Clinical Governance Facilitator , Clinical Governance, NHS Highland 3 years ago
Sylvia Fraser
Clinical Governance Facilitator , Clinical Governance,
NHS Highland

I am part of the overall team who manages complaints for NHS Highland and are known as the Feedback Team. We offer patients, relatives, MPs/MSPs, staff and anyone who requires assistance is registering a concern or formal complaint.

Submitted on 22/07/2020 at 12:27
Published on Care Opinion at 12:27

picture of Sylvia Fraser

Dear LauraMP,

Congratulations to you, your husband and son on the birth of your adorable little girl. This is such a precious event in family's lives so I am also pleased to read that you had such a positive experience.

It is also very kind of you to contact us at at ime when I am sure you will be very busy.

We are pleased to read that you found the care and attention to be a great support once again. Please be assured that I will forward your lovely correspondence to Caron Cruikshank, Divisional General Manager for Women & Child at Raigmore Hospital.

She will ensure that all the staff involved with your care see your lovely comments.

With sincere thanks

Best wishes

Sylvia

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