"Seeking advice during covid 19"

I have been trying to contact the Hereford rheumatology support helpline for advice on increased pain in my joints. I am already a patient on oral methotrexate awaiting to be stepped up to injection therapy. Unfortunately due to the covid 19 situation being stepped up to the injections would not be safe as it could cause me to drop my blood levels further leaving me extremely vulnerable to any infection.

I have obtained some over the counter remedies and need to check if the product is safe to take along side my other daily medications. I have spent 4 days trying to get through to the helpline, there is only a one hour window each day that you can try and speak to someone for advice. Their recorded message when you do manage to get through gives an email address for Hereford NHS. Frustrating for me, this email address is also failing. I'm getting to the point where I'm just going to give up.