"Some staff lack compassion and understanding."

For years now I have seen this practice go downhill. I can never trust that a repeat prescription will be ready in time and it can be so frustrating trying to chase one up. I put a prescription request in over a week early in the hope it would be ready but it wasn't at the chemist yet again! I left a message on the Evergreen App but there was no response. When trying to phone a recording told me to go online for prescription queries but I couldn't hear the details clearly. Having gone to the chemist a second time to be told nothing was there I went to the surgery where I was subjected to an unpleasant and upsetting conversation with the receptionist via the speaker system. She seemed annoyed I had gone in person and told me I should have phoned. I told her about the recording and she said I should have spoken to a receptionist, I was there, albeit behind a glass door but I was speaking to a receptionist! Eventually she asked my name etc. and came to the door, pushing a copy of my prescription through and telling me tersely that it had been done some time ago. I was made to feel throughout that I was in the wrong for being there and I got the impression she was annoyed with me. This is not the first time I have been on the receiving end of unhelpful, rude comments. Another receptionist was annoyed that I had arrived a few minutes before closing time to collect a letter and seeing my car in a disabled bay asked me with an accusing attitude if that was my car there. Surely they know not all disabled people use wheelchairs!

It is a shame that the few staff who make life difficult for patients can give the practice a bad name as most of the staff there are extremely understanding and helpful.