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"My experience has had an effect on my mental health"

About: Royal Cornwall Hospital (Treliske) / Maternity

(as a service user),

I was induced in April at RCHT in Cornwall. As I had reduced movement. and due to covid-19 I had to come in alone. 

I was then recommended to be induced immediately by the dr. My birth partner wasn’t able to join me which was upsetting, I understand the reasons behind this but all the same it was upsetting and not a great way to start birth process feeling upset and alone. 

I was shown to a bed and given a leaflet after the pessary was given. 

After this I was left alone for hours without anyone checking to see if I was ok. I didn’t even get given a pillow for the bed, and wasn’t shown a call bell or anything so didn’t have a means to ask any questions I had. As I was alone without my partner through no choice of my own I’d thought that perhaps the staff might have been a bit more caring. 

I had to go and walk around the ward to find a member of staff when the pessary fell out. A midwife came after a short while to replace it but this led to me having hyper stimulation and my baby’s heart rate dropping (I assumed this is what happened as the midwife took the pessary out after looking at the monitor and the got another midwife and a dr to come). I found this quite frightening and I didn’t feel reassured at all. They were talking amongst themselves and then told me I was being taken up to have my waters broken and to call my partner. 

I feel upset about the care I received on the antenatal ward. 

I can’t fault the care I received on the delivery suite however. The midwife was caring and informative. I felt genuinely cared for. 

My birth experience has had a detrimental effect on my mental health which I’m now seeking help for through outlook South West. I feel that had my partner been with me I’d not have felt the way I do. I would have had support and someone to explain what was happening as he could have relayed information to me. 

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Responses

Response from Samantha Gale, Community Midwife Team Leader, Maternity, Royal Cornwall Hospitals NHS Trust 3 years ago
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Samantha Gale
Community Midwife Team Leader, Maternity,
Royal Cornwall Hospitals NHS Trust
Submitted on 17/07/2020 at 17:52
Published on Care Opinion on 20/07/2020 at 11:09


Dear April20,

Thank you for taking the time to share your story with us, I was very sorry to read about your experience on our Antenatal ward at the Royal Cornwall Hospital.

Being induced without your partner must have been really stressful for you and this must have been compounded by the fact that you didn’t feel cared for or listened to while on the ward. Not having simple things like a pillow is unacceptable and we strive to ensure that every pregnant person who needs to be in our ward has an orientation and a clear plan. It has been and continues to be really difficult for us to only ask partners to come in when the pregnant person is in labour, but as you are aware, this is a Covid restriction and aims at keeping you, your baby and the wider community safe. We review this very regularly and will follow national guidance as soon as we can to get partners back in.

The experience of having an issue with your baby’s heart rate dropping and not feeling involved or communicated with must have been very worrying for you. I am really pleased to read that you had all the support and care that you needed once you got to delivery suite.

I will take your feedback to the ward manager and immediately ensure that we have an adequate number of pillows for our patients as well as ensuring she is aware of your feedback.

Also, it may be helpful for you to know about the possibility for you to be referred to our Birth Reflections service: rcht.birthreflections@nhs.net which will give you the ability to ask questions and gain a greater understanding and insight into the events surrounding your birth.

Thank you for taking the time to feedback to us, it will help us to improve and understand how difficult this time of Covid-restrictions can be for you.

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