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"Great care."

About: Royal Stoke University Hospital

Have just been discharged and my medical care was outstanding. However I was in a ward of 4 where 2 patients needed help to the toilet. Neither ever flushed meaning that I had to do this regularly which was really worrying due to Covid. Unwilling to mention as nurses dealing with such important issues. Toilets could be checked or preferably cleaned more often than once a day in this current environment. Also. My neighbour apparently needed to sleep with TV on quite loudly which was unbearable when trying to sleep with pain. She was often asleep while others were suffering. Could some time limit or at least volume limit be placed on tvs?

As I said, my nursing and medical care was outstanding.

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Responses

Response from Royal Stoke University Hospital 3 years ago
Royal Stoke University Hospital
Submitted on 12/07/2020 at 13:35
Published on nhs.uk on 13/07/2020 at 11:27


Thank you for taking the time to provide us with your feedback. I would welcome the opportunity to share your observations with the ward sister but I would need to know which ward you were on. If you are happy to do so could you please contact me on 01782676442 to provide the ward number?

Kind Regards

Angela Grocott

Head of Patient Experience

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