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Didn’t even call

Story from nhs.uk

"Didn’t even call "

About: The Royal London Hospital

I have 2 slipped discs and can’t even get out of bed properly, was meant to receive a phone call after waiting 3 months and nothing. Then I call hospital to get answer phone yet after leaving a message still no acknowledgment. NHS has become very poor irrespective of the Covid

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Responses

Response from The Royal London Hospital 3 years ago
The Royal London Hospital

Submitted on 18/08/2020 at 12:41
Published on nhs.uk on 19/08/2020 at 06:49

Dear patient

Thank you for taking the time to contact us with your feedback. We were very disappointed to learn that your experience did not match the expectation you had of us. We would like an opportunity to investigate the issues you have raised and the findings of our enquires will be shared with you. We would therefore like to request that you contact our Complaints   team with your details- BHNT.CentralComplaints@nhs.net

Kind regards

Central Complaints Team

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