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"Abandoned"

About: Royal Berkshire Hospital

Being a health care practitioner myself (Midwife), I am fully aware of the necessity to cancel and postpone elective surgeries, for the safety of all involved. But with bariatric surgery, there is a considerable amount of care that goes on around the service.

The majority of us have given our all to get to the point of surgery and remain eligible. For some of us it has meant a very challenging time trying to lose a considerable amount of weight (not easy, or we wouldn't be having major surgery to facilitate us!). Since Covid, there has been absolutely no correspondence or support from this service at all. From the online support groups chat, no one is receiving ongoing anything. Most of us have put significant weight back on - as our other support services, such as slimming world and weight watchers have also been absent.

There really isn't any excuse for not reaching out occasionally to those close to surgery to provide some ongoing support and reassurance. As a group of individuals, we would like to know what happens now? Any kind of communication, written or otherwise would be helpful at this point please.

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Responses

Response from Royal Berkshire Hospital 3 years ago
Royal Berkshire Hospital
Submitted on 15/07/2020 at 13:15
Published on nhs.uk at 13:24


Thank you for your feedback. We are sorry to hear that you felt that you had no support from the bariatric team during the lockdown. Bariatric operations were cancelled primarily for the safety of patients and also to alleviate pressure to the hospital in times of unprecedented demands. However, our team has worked tirelessly to continue to provide support to as many of our patients as possible during this period. Since the restrictions have gradually been eased, we have implemented a plan to facilitate the restart of bariatric services in a safe and efficient way.

Patients waiting to have surgery will soon be contacted by our team. We will work with each person individually prior to surgery to ensure they are well supported.

We take your comments very seriously and we ask you to contact our admin team via the Patient Relations Team (0118 322 8338 or email talktous@royalberkshire.nhs.uk) so we can look into your individual circumstances and offer you the support that you need.

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