"Great practice"

Thank you very much for your views. We are so glad you feel happy with our service. Our staff are working their socks off at the moment to respond to patients as quickly and comprehensively as they can, and it’s great to know that their hard work is being appreciated! For example previously repeat prescription requests were responded to within 48 hours, but now many prescription queries are responded to within a few minutes! You may have noticed that our online service has improved in speed and efficiency over the past few months, and that’s because we recognise that it’s so important to keep our relationships with patients strong during these difficult COVID19 times. We hope you continue to be happy with our services.

Kind regards, Hiyos (formerly Firstcare. We changed our name recently to Hiyos, which stands for Healthy In Your Own Skin. We want to focus on wellness, and providing a personalised service to you. We also care about helping our wider community and environment.)