Please do not think that i dont understand the need to keep away from hospitials etc, but, i have just attended Rochdale outpatients re a hand problem. I received my appointment letter dated 16th June ,this is my second appointment (1st cancelled )but I realise what trying times we are in so don't mind.
My wife took time off work to take me to appointment.
Upon arrival was met by a very officious security guard ,fair enough he has a job to do, but as an ex police officer if I had spoken to anyone like that I would have been out on my ear.
Went to reception to be told that all appointments will be telephone appointments, did no one think of letting me know ,the lady told me that all appointments are telephone .
So basically there was approx 3 wèeks in between letter and appointment. Whilst i appreciate these are very difficult times i dont think it would have taken much to pick up a phone ,or, put a heading on the letter.
Maybe I am asking to much !!!!!!!
"Just a phone call would have done."
About: Rochdale Infirmary Rochdale Infirmary Rochdale OL12 0NB
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