"Communication with ward"

It is with frustration that I write this, the care my husband is given cannot be faulted but the communication is less than desired. My husband gets confused and does not at he moment retain info he is given, or he interprets it differently so it is important for me to be able to speak with his nurse and his Dr for full updates. 

Take today he is meant to be having his Catheta out, he may be being discharged tomorrow, yet no one has communicated any of this to me. I have had to continually phone into the ward for an update.

Today my husband is at a very low ebb and I am very  worried about him, I have been trying to get an answer from the ward phone since 0945 am and the time is now 1145 am, the phone rings and rings and gets cut off after 5 mins so you have to redial. It is not because it is Monday morning that this is like this as this happens every day, anytime day or night.

I know staff must be busy but as there is no visiting there should be better ways for family/next of kin to get info on their loved one. What am I meant to do , sit for hours dialling the phone hoping to get through? I need info today and questions answered before he comes home and I need notice of discharge not just have it sprung on me on the day.

Saturday when I got through to the ward and spoke to his nurse I asked for an update on my husband and the nurse concerned gave me info and when it came to the bit that the nurse said at lunchtime he was not hungry so did not eat his lunch I knew something was wrong, I had my suspicions before this as they spoke about him. Well I let them finish telling me about lunch when I said that was funny as my husband was fed via a Peg and was totally nil by mouth...at this the nurse said Oh, now I know who you mean?? Instils confidence?

This is the only issue I have had over his care but my main concern as it is now 1150am and the phone still ringing, it will be lunchtime soon and I am getting nowhere.