"Good Practice"

I attended A&E by ambulance. The ambulance crew were efficient, kind and helpful. I have been to hospital on several occasions throughout my life and have always found the ambulance crew to be the same except on one occasion.

This Saturday the A&E staff were all kind and lovely people and I could not fault them in their approach. I felt safe and looked after by all of them. Unlike this instance, I did come up against some awful people on previous occasions but they can’t all be saints, I suppose. I wish the bad people could take a leaf out of the good people’s books though. It is luck of the draw who patients come up against unfortunately and this is shown by the various comments people have made. I have come up against real angel nurses and good doctors and most of them are kind people but the bad apples can give a patient a horrendous experience whilst in hospital. And I have experienced this myself and also another member of my family who unfortunately died. But I would like to say a big thank you to the staff on A&E on duty on Saturday mid day and afternoon of the 4 July 2020. I felt safe in their care and the doctor I saw could not have been any kinder, helpful or more compassionate than he was. I found all the nurses extremely kind, helpful and nothing was too

much trouble for them. So thank you to these members of staff. They are a credit to the NHS and can set an example to others who may not be so kind.