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Excellent compassion and understanding

Story from nhs.uk

"Excellent compassion and understanding"

About: York Hospital

I visited the eye department from a referral from the opticians. I was extremely satisfied with my visit. The ophthalmologist was very understanding and took her time to listen thoroughly to my symptoms. The consultant who I saw afterwards was again very patient. He thought about everything very carefully and offered sound advice with clear explanations. I was very happy with the service I experienced.

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Responses

Response from Lauren Rainer, Administrator, Patient Experience Team, York Teaching Hospitals NHS Foundation Trust 3 years ago
Lauren Rainer
Administrator, Patient Experience Team,
York Teaching Hospitals NHS Foundation Trust

Submitted on 06/07/2020 at 13:01
Published on Care Opinion at 13:01

Thank you for letting us know about the treatment you received in our Ophthalmology Department. I'm pleased to hear that you felt listened to and that all of our staff were patient and communicating clearly with you. I will make sure to pass your comment along to the team involved.

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