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Care Opinion

Visiting A&E

Posted By sem2011

"Visiting A&E"

About: NHS 24 / NHS 24 (111 service) Victoria Hospital / Accident & Emergency Victoria Hospital / Radiology

(as a parent/guardian),

My son had a swollen and sore foot and after calling NHS 24, we were advised to attend A&E. I was apprehensive as haven't been anywhere near Hospital since changes have been made due to Covid. From the minute we were met by staff at main entrance taking our temperature right through to A&E staff everyone was friendly, talkative and reassuring. This really helped as all staff were wearing masks which could have been intimidating to a five year old, he was also wearing one, however, he took it in his stride. 

The Doctor and Nurses we met with as well as X-Ray staff were friendly and reassuring and chatted through what was going on at all times. This really helped, especially when taking blood from my son who had never had this done before. Thank you!

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Responses

Response from Dawn Orr, Nurse Consultant - Telehealth and Telecare, Nursing and Care, NHS 24 3 years ago
Dawn Orr
Nurse Consultant - Telehealth and Telecare, Nursing and Care,
NHS 24

Submitted on 06/07/2020 at 13:52
Published on Care Opinion at 13:52

picture of Dawn Orr

Dear sem2011,

Thank you for taking the time to contact us to advise of your experience within the NHS.. I am sorry that your son was unwell and needed to attend hospital. I hope he is recovering well.

I am delighted to see that you had a very professional and good journey with all services through the NHS during this challenging time.

We will ensure your thanks is passed onto our staff, if you wish to contact me, I can be reached at patient.experience@nhs24.scot.nhs.uk.


Thanks again

Dawn

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Response from Dr Andrew J Kinnon, Consultant and Clinical Lead in Emergency Care, Emergency Care, NHS Fife 3 years ago
Dr Andrew J Kinnon
Consultant and Clinical Lead in Emergency Care, Emergency Care,
NHS Fife

Submitted on 14/07/2020 at 00:47
Published on Care Opinion at 00:47

picture of Dr Andrew J Kinnon

Dear sem2011

Many thanks for taking the time to comment on your recent experience with your son. I am really pleased to hear that you found the interactions friendly and reassuring. I will share your positive feedback with the wider ED team.

I hope that your son is recovering well.

Thanks again

Dr Andrew Kinnon

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