This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"My poorly daughter"

About: NHS 24 / NHS 24 (111 service) Western Isles Hospital / Accident & Emergency

(as a parent/guardian),

My toddler daughter became very unwell, she had a high temperature and wasn't eating or keeping anything down. I phoned NHS 24 and the lady that I spoke to told me that because she has a temperature she will have to isolate for 7 days and the covid team would be in touch. After that the covid team phoned, asking why I requested a callback if I didn't think my daughter had COVID 19, after telling the call handler on the phone that it wasn't the covid team I wanted to speak to, he continued to laugh. He told me and my daughter to isolate. I wasn't happy with this as I knew my daughter was seriously unwell, I phoned my local hospital and they advised to phone NHS 24 and demand to see a doctor. 6 phone calls later and I finally got put through to the local on call doctor who reassured me it couldn't be covid and said to take my daughter in within an hour if her temperature wasn't down. An hour later the local doctor phoned me back to see how my daughter was, I explained that the temperature was still the same and he asked for her to be brought into A& E. Upon arriving at A& E the Doctor was waiting for us, he checked my daughter over and seen there was a sign of infection and also a reaction to her 1 year jags. I am very, very grateful for my local NHS hospital and cannot thank them enough.  

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Dawn Orr, Nurse Consultant - Telehealth and Telecare, Nursing and Care, NHS 24 3 years ago
Dawn Orr
Nurse Consultant - Telehealth and Telecare, Nursing and Care,
NHS 24
Submitted on 06/07/2020 at 14:06
Published on Care Opinion at 14:06


picture of Dawn Orr

Dear Pamela249,

Thank you for taking the time to contact us to advise of your experience when contacting NHS 24. I am sorry to hear that your daughter was unwell and you did not receive the service you expected on contacting NHS 24.

I am keen to explore your experience further, please can I ask you to contact patient.experience@nhs24.scot.nhs.uk with further details and we will get back to you.

I hope your daughter is recovering well, I look forward to hearing from you.


Thanks again

Dawn

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Denise Symington, Patient Focus Public Involvement, Clinical Governance, NHS Western Isles 3 years ago
Denise Symington
Patient Focus Public Involvement, Clinical Governance,
NHS Western Isles

Lead Advisor to NHS Western Isles on Public Engagement

Submitted on 07/07/2020 at 10:37
Published on Care Opinion at 10:37


Dear Pamela249,

Thank you for taking the time to share your feedback on CareOpinion. I am sorry to read that your daughter became so unwell. This must have been very worrying for you and your family.

I am pleased to see that you are having communication with our partners in NHS 24, in relation to your experience.

On behalf of our staff, thank you for your kind comments, I have passed this onto the team who are always pleased to receive patient feedback. May I wish your daughter well for her ongoing recovery.

Kind Regards

Denise

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k