"Thank you but....."

I had an appointment for cancer investigations on 30th June at the urology out patients clinic . Everyone was very professional. When I arrived in the clinic I was asked questions about coronavirus and had my temperature taken. The nurses were very friendly, professional and helpful. The appointment went well. The doctor explained everything clearly and answered my questions. Later in the day I had a scan which reduces my need to go back. I am very pleased with how things were handled and my care. Thank you.

When I arrived and left I did notice that hospital staff were eating, drinking and using their phones without masks in the main area at the far end of the hospital. I asked the receptionist about this and was told that people shouldn't be eating there as everyone is meant to wear masks but it keeps happening. Sadly a disappointing blip to what was in other ways a very positive experience at a concerning time.