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Bad experience

Story from nhs.uk

"Bad experience "

About: Royal Bolton Hospital

I have been to a&e roughly 4 times over the last 3 years due to on going health issues. The A&E department is horrible when it comes to patient care. They're like a high school clique, you can hear them gossiping. They also seem very judgemental too. This has been whenever I have visited. It’s really unfortunate. They’re much better in the wards itself. This should be looked into. Being in A&E is unpleasant as it is, no one wants to go willingly. But the least you would expect is nice nurses and doctors. It’s a really uncomfortable place. I have never left a review in my life for anything but I just had to for this. Can we please get more professionalism. Thanks

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Responses

Response from Royal Bolton Hospital 3 years ago
Royal Bolton Hospital

Submitted on 06/07/2020 at 11:16
Published on nhs.uk on 09/07/2020 at 08:19

Dear patient, I am so very sorry to hear of your experience of our A&E department. If you would like us to look into your concerns for you then our Patient Advice and Liaison Service would be more than happy to assist you. You can email them at PALS@boltonft.nhs.uk. I do hope that you have recovered from your recent ill health.

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