Hello. I am quite disappointed with the service I received.
I originally self referred and eventually got a phone call to "triage" my situation
at that time i was told to go to a private counsellor and no help could be given
then after that initial disappointment i was called back to after 5-10 minutes say that i WOULD be offered some help possibly some cbt ( i assumed)
and to await a further appointment and to fill in a GAD PHQ WSAS form, which i did
i was informed that i would talk through the results with the consultant to help with going forward
after todays talk it felt like i was triaged again and again told that private therapy was my only option.
we didnt go through anything on the form and the disjointed conversation was upsetting
while I appreciate that these are difficult times, its hard on me to be denied help and then offered hope of help and then denied again
all with nerve wracking waits in-between and cancelled appointments
I am left with only a go private option which with my mental health problems hindering this process
and no further help, advice on ongoing support even if this would be a long wait or waiting for circumstance to change with covid etc.
i have been nerve wracked waiting and considering the problems i have to talk though with someone
that your services specifically called me back to say that i WOULD be offered some help
it makes me feel worse and more suicidal, its pointless trying to get from our national health service
maybe there is not much or anything you can do for me or people in my situation
but bungling these actually important communications is not great
i feel l like i am in a worse situation than before
I'm sorry but you could improve even if you cant actually help people that require your services given the current situation
"not actually useful"
Posted via nhs.uk
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