"Not happy atall "

I had a response from Market Street Practice Manager yesterday in relation to the review that was left in November 2019. I don’t know if I should class that as a late response or carelessness. They expect me to contact them at the surgery. Nobody bothers to answer the phone so why should I contact you?? I have been waiting for an appointment since last Friday as my health is deteriorating but nobody cares. I wish to change my surgery. The staff members are so rude. They put down phone on your face. What can I expect from them? I have made a biggest mistake by registering myself and my Autistic son at this practice. I will never ever recommend them to anyone. They don’t give appointments, don’t speak to politely. If anything the people at reception are very very rude and they don’t respond to emails either. What kind of service are you providing to the patients who are in desperate need of help?