This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Blood test appointment telephone service

Story from nhs.uk

"Blood test appointment telephone service"

About: Corbett Hospital

Spent all day today trying to book a blood test appointment. Line busy all the time , managed to get through once but got cut off by the operator. What a disgrace some people will be old and ill trying to cope with this why can you not put more operators on to cope the amount of people trying to use this service after all we pay for it.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Corbett Hospital 3 years ago
Corbett Hospital

Submitted on 06/07/2020 at 09:56
Published on nhs.uk on 09/07/2020 at 00:45

Thank you for your feedback.

We apologise for the poor experience you have received when trying to contact the Blood Test service at Corbett Hospital. We have noted that the lines are very busy and passed on your comments to senior management who will address the issues you have raised.

If you would like to raise any further concerns please contact our Patient Advice and Liaison Service (PALS) on Freephone 0800 073 0510 or email dgft.pals@nhs.net who will be happy to investigate and support you to take this matter further.

Patient Experience Team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k