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"Medical Day Unit - Renal"

About: Renal (Kidney) Medicine & Dialysis

(as the patient),

With everything going on at present I wanted to point out the incredible work that Gillian does in the ward to ensure we feel safe and taken care of.  This unit is a genuine lifesaver and one does welcome the monthly visit as Gillian is so efficient and practical but more than anything caring and ensures every patient gets the right level of attention.

I came in today feeling pretty rubbish and immediately she had booked xrays and got a Dr to see me and this is the kind of service that can get overlooked in clinics and wards.  She is a credit to the renal dept. 

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Responses

Response from Laura Harvey, Quality Improvement Lead for Patient Experience, Nursing Directorate, NHS Ayrshire and Arran 3 years ago
Laura Harvey
Quality Improvement Lead for Patient Experience, Nursing Directorate,
NHS Ayrshire and Arran
Submitted on 14/07/2020 at 10:07
Published on Care Opinion at 10:07


picture of Laura Harvey

Dear indigogz88

Thank you for your lovely feedback. Senior Charge Nurse Smith has asked me to pass on the following message from her and her team

“Many thanks for taking the time to give such kind and positive feedback following your recent visit to MDU.

The staff there were delighted to hear they made you feel safe and cared for and Gillian in particular was very glad to hear she helped you. Gillian is indeed an asset to our service.”

SCN Pamela Smith

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