"Great Service can do with improvements"

The Renal Outreach team with a lovely, friendly and supportive occupational therapist treated me well and helped me to cope with my worsening kidney disease. I felt like they not only gave me equipment to help with muy mobility in my house, they helped improve my mental health and my anxiety, that I had about my worsening state, they made me feel happier knowing I had the right support on my side to help me through this. I felt the one OT gave me as much help as she could but I could tell there was staff shortage and she was often rushed off her feet , she did tell me she was the only Occupational therapists in that team. Perhaps getting more staff and occupational therapists and support workers will help her have less rushed appointments with patients and see them more often as it was lovely seeing her an getting the help I needed. At first, I did get confused with physiotherapists and occupational therapists I thought she was here to help make me more active after explaining her role to me for a good 10 minutes I finally understood what her job was. I did feel a little underwhelmed when she told me that she can't get a walk-in shower for me because she didn't offer such big home adaptations however she did give me some equipment that helps me use the toilet easily and cook meals better. I feel bad for wasting her time and I wish I understood what she had to offer sooner. I did eventually get that walk-in shower from a social worker that she referred me to but I did need it sooner.

Overall the occupational therapist did offer me a great service and its a good job there are people like her in the NHS.