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Handling covid19 perfectly

Story from nhs.uk

"Handling covid19 perfectly"

About: Adderley Green Surgery

Despite the chaos the Surgery has remained taking care of other illnesses and I wanted to talk to the GP about problems with my Ilness. I was given a time for a telephone call within 48 hours and the call came at the allotted time and the GP was very reassuring and made a plan with me. After all the madness in shops etc this proved to be a very soothing experience. The phones are being answered. I have lost some meds and this morning a receptionist sorted it out for me. Its been very hard being shielded for 4 months. But at least I know I can rely on the surgery and all of the staff about other things than Covid19

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Responses

Response from Adderley Green Surgery 3 years ago
Adderley Green Surgery

Submitted on 30/10/2020 at 10:24
Published on nhs.uk at 11:33

Dear patient,

We are very happy to hear that the practice has been still been able to deliver the best care to you during this difficult time. Thank you for letting us know - it is very kind of you to tell us that our hard work is appreciated. We will make sure that your lovely comments are passed on to the whole team.

Kind regards,

Bev Heath

Practice Manager

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