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The treatment I received

Posted By Shorty gran

"The treatment I received"

About: Aberdeen Royal Infirmary / Gastroenterology (Stomach and Gut)

(as the patient),

I attended in June for a liver biopsy.  The procedure under Dr English was second to non.  Under the COVID situation. the whole experience was great.  Not that anyone wants to be in a hospital at all but the treatment from porters to especially the nurses in ward 104 was excellent.   I’m now waiting for a diagnosis, hoping this will help me with my health in the future, however I cannot be more than glad of the isolation procedures used to achieve my operation to be carried out.

I would be happy if the people at the top of the N.H.S. let the staff below know how pleased they were with the work they carried out on a day to day basis.  The nurses are  so well trained I can understand why “Angels” is used as an expression regarding them.  I also think that more money should be given to doctors and nurses for the dedication given to the public


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Responses

Response from Fiona Robertson, Chief Nurse, Dr Gray's Hospital & Moray HSCP, NHS Grampian 3 years ago
Fiona Robertson
Chief Nurse, Dr Gray's Hospital & Moray HSCP,
NHS Grampian

Submitted on 26/06/2020 at 11:30
Published on Care Opinion at 11:30

Dear Shorty gran

Thank you so much for your message and I am so pleased the procedure and care that your received was of such high standards. Dr English will be delighted to receive this feedback as will all the staff in ward 104 who work so hard to deliver the highest standard of care possible.

As you appreciate we continue to respond to the current pandemic and pleased that our isolation procedures allow you to have your operation and wish you well for this.

The team will be uplifted by such positive feedback at this time and I will ensure this is shared directly with them.

With very best wishes

Fiona Robertson

Chief Nurse

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