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So impressed with staff

Posted By Chribanna

"So impressed with staff"

About: Pilgrim Hospital / Gynaecology

(as a service user),

I was really nervous about having a colposcopy following an abnormal smear test. I wasn’t concerned about the outcome, but knew the procedure itself would make me panic. I explained beforehand that I was likely to panic and get upset, but for them to continue as I worked through it. I had 3 professional women in the room and they were fantastic. The health professional actually doing the procedure listened to my wishes and continued even as I got upset, though still checked in with me reminding me I was in control. The other 2 ensured they kept talking to me, reassuring me but also asking unrelated questions to keep me distracted. I can’t thank them enough for listening to me but also showing compassion and reassurance. So impressed!

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Responses

Response from Tracy Lingard, Staff Nurse, Gynae OP, United Lincolnshire Hospitals NHS Trust 3 years ago
Tracy Lingard
Staff Nurse, Gynae OP,
United Lincolnshire Hospitals NHS Trust

Submitted on 25/06/2020 at 12:11
Published on Care Opinion at 12:11

Dear Chribanna,

Thank you so much for taking the time to leave your feedback for us following your recent visit to the gynaecology outpatient department at Pilgrim Hospital. As a team we are committed to providing personal outstanding care. We understand it can be such a worrying, anxious time to receive an abnormal smear result and have to visit our colposcopy department. We endeavour to treat everyone who attends our clinic with kindness and respect whilst attending to each individuals needs. I was so pleased to hear the team listened to you whilst providing reassurance and compassion, making a difficult experience more bearable for you. I will ensure that your kind words are shared with the team and I wish you well for the future.

Take care

Tracy

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