"Infected cyst"

After visiting my doctor with an infected cyst on my neck. The doctor contacted ward x34 to access/ treat my problem. Twenty minutes later I arrived and booked in- I was signposted to a waiting area in a well-planned area- Within a couple of hours I was wristbanded, blood pressure tested and all necessary questions asked -Even the numbing injection was administered in a way that I felt no discomfort - I have had these injections 30 plus times in my 65 years-They experience was the best I can remember - This team made me feel valued and did a great job