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Care Opinion

Outstanding care in ward 5

Posted By ScottishWildCat

"Outstanding care in ward 5"

About: Queen Margaret Hospital / Care of the Elderly

(as a relative),

My elderly mum was in ward 5 Queen Margaret Hospital Dunfermline for a while before she died. This ward gave my elderly mum love and care for the weeks before and the day and night of her passing. I have already thanked the ward for the outstanding care they gave to my mum and for the care and compassion they showed me. By allowing me to spend the day and night with my mum while she died the compassion they gave to mum while she died and the support and care they showed me at this heartbreaking time. I want to say this is the way a ward should be run for care of the elderly.

During a very difficult and scary time while we all fight a Global Pandemic COVID-19 the care was nothing but brilliant. one nurse gave her time to sit with me and had kept me informed throughout. I want to thank her personally sometime she went beyond her job to help me. Thanks to wards like this elderly people can be cared for in a environment that makes them feel safe. My mum had dementia and was cared for by NHS Fife at its best.

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Responses

Response from Michelle Williamson, Clinical Services Manager, Community Hospital Medicine for the Elderly, NHS Fife Health & Social Care Partnership 3 years ago
Michelle Williamson
Clinical Services Manager, Community Hospital Medicine for the Elderly,
NHS Fife Health & Social Care Partnership

Clinical service manager for inpatient Medicine for the Elderly wards covering St Andrews, Adamson, Glenrothes, Cameron and Queen Margaret Hospital

Submitted on 02/07/2020 at 08:58
Published on Care Opinion at 15:50

picture of Michelle Williamson

Dear Scottishwildcat

Thank you for sharing your experience at such a difficult time and we would like to take this opportunity to again offer our condolences on your loss.

The team within ward 5 strive to deliver compassionate patient centred care and at this difficult time for all endeavour to facilitate the wishes of those we care for, recognizing the importance of this for our patients and their families..

I can see from your post that the care and compassion you received made such a difference to your experience and we will ensure the team are aware what this meant to you and your Mum.

Kelly and the team are pleased that they were able to support you at what is a difficult time in one’s life and our thoughts are with you.

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Response from Kelly Birrell, Senior Charge Nurse, Ward 5, Queen Margaret Hospital, NHS Fife 3 years ago
Kelly Birrell
Senior Charge Nurse, Ward 5, Queen Margaret Hospital,
NHS Fife

Submitted on 02/07/2020 at 09:50
Published on Care Opinion at 15:50

Dear Scottishwildcat

Thank you for sharing your experience regarding Ward 5 QMH at what must have been such a difficult time and we would like to offer our condolences on your loss.

I will share this feedback with the ward team. They will appreciate you taking the time to share your story.

I am pleased that we were able to support you through a very difficult time and provide the high standard of care we strive to provide to all patients in our care.

Thanks

Kelly Birrell

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