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"Receptionist needs training"

About: Gardenia Practice

The drs are lovely but there’s one specific receptionist who has an awful manner. She criticised my reason for calling because she didn’t think it was important enough to speak to the doctor about and also mocked the reason I was calling too when she repeated my issue to her colleague making out as if it’s a ridiculous reason to ring in. She also gave me all this attitude as if she could not be bothered to take on my issue. I don’t feel to ring back again if she is there. Shame on you.

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Responses

Response from Gardenia Practice 3 years ago
Gardenia Practice
Submitted on 22/06/2020 at 10:13
Published on nhs.uk at 15:23


Dear Patient,

Please accept my apologies for you recent encounter for which we are truly sorry. I unable to listen to the telephone recording as you have chosen to remain anonymous. I will be speaking to our staff but without being able to listen to the call it is very difficult to determine the training needs of the employee. We regularly update the training of our staff and I will ensure that this matter is raised at our next training session.

Once again please accept our apologies for your encounter.

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