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"Level of care"

About: Queen Elizabeth University Hospital Glasgow / Breathing and lung problems (Respiratory Wards 7a, 7b, 7c & 7d) Scottish Ambulance Service / Patient Transport Service

(as the patient),

After 3 months of a night time cough and 2 asthma attacks I was admitted to the SATA unit where all obs were done quickly and efficiently - bloods, chest x-ray, COVID swab, given meds.   I was then promptly admitted to ACU5 and was assigned to Kirin,   one of the nurses, who made me feel at ease and could not have done more for me. I was then admitted to a respiratory ward (ward 7a) in the morning and again the staff couldnt have done enough for me. Andy, the specialist asthma nurse went through a plan with me, changed my meds and arranged an outpatient referral for the local asthma clinic and also made me laugh. Discharged home today and even the nurses in the discharge lounge couldn't have been more helpful or done enough.   The porters who ferried me from ward to ward, the domestics chatting away, the hca's and the phlebotomist were also lovely right down to the ambulance staff keeping everyone going in the discharge lounge with their humour. Keep up the great work guys, you are all doing an amazing job.

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Responses

Response from Alan Martin, Patient Experience Manager, Corporate Affairs and Engagement, Scottish Ambulance Service 3 years ago
Alan Martin
Patient Experience Manager, Corporate Affairs and Engagement,
Scottish Ambulance Service
Submitted on 24/06/2020 at 16:25
Published on Care Opinion at 16:25


picture of Alan Martin

Dear Dandiomar1,

hank you very much for taking the time to share your feedback on CareOpinion. I am sorry to hear that you required a recent admission into hospital. I always imagine being breathless must be terrifying so for you to find positives here is wonderful. It sounds like the wonderful staff at the QEUH done a wonderful job in looking after you and all involved in your care in all ways made an impact.

I hope you are feeling better and I wish you all the very best.

Kind Regards

Alan

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Response from Rachel Pyle, Patient Experience Project Manager, Patient Experience Team, NHSGGC 3 years ago
Rachel Pyle
Patient Experience Project Manager, Patient Experience Team,
NHSGGC
Submitted on 24/06/2020 at 17:29
Published on Care Opinion at 17:29


picture of Rachel Pyle

Hello Dandiomar1,

As my colleague, Alan, has said, thank you for taking the time to share this feedback with us. I am very sorry to hear that you have been feeling unwell and hope that you are feeling much better now.

It is absolutely fantastic to hear how well you were looked after by both the staff at the ambulance service and our staff at the Queen Elizabeth University Hospital. It is especially reassuring to hear that Kirin made you feel at ease and that Andy was able to make you laugh at what must have been a scary time for you.

I will pass your kind words on to them and the rest of the team, I'm sure they will be absolutely delighted.

Best wishes,

Rachel

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