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"Well done ward 33"

About: Victoria Hospital / Accident & Emergency Victoria Hospital / Trauma & orthopaedics

(as a service user),

Victoria Hospital Ward 33- ortho trauma

Admitted via A& E (excellent care and attention here also -huge thanks to Dr Kian) last weekend and spent 2 nights in the above ward. I’m also a nurse, being on the other side of the fence & being a patient is daunting and I felt apprehensive about what was wrong with me and also even just being in hospital.

Ward was immaculate, infection control stringent, and covid precautions in place. The staff all introduced themselves, Calum S/N Carol the HCA & student nurse Amy (plus the S/N that admitted me, I’ve forgotten your name and I’m sorry if I’ve got the other names wrong! )

I felt informed at all times, reassured and comforted when I was upset.   Medical, ANP, ancillary & physio staff on the ward also brilliant at updating and making me feel that things weren’t entirely out of my control. The compassion and care afforded to myself and the other elderly patients in my bay was also excellent, particularly as no visiting at the present time.   If I was a SCN for this ward I’d be rightly very very proud of the team I have In place.  Well done ward 33, you do a fantastic job.

Special mention to my named nurse Calum, you did a brilliant job of reassuring me, understanding my fears and anticipating my needs.   Couldn’t have asked for better care and you have a great career ahead of you (Look after your back! Your future self will thank you! ) 

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Responses

Response from Andrea Bendowski, Clinical Nurse Manager, Planned Care, NHS Fife 3 years ago
Andrea Bendowski
Clinical Nurse Manager, Planned Care,
NHS Fife
Submitted on 24/06/2020 at 17:51
Published on Care Opinion on 25/06/2020 at 09:21


Thank you for taking the time to share your experience in ward 33 Victoria Hospital. It is lovely to hear such positive feedback. It is really gratifying to hear that your stay was as pleasant as could be in the circumstances. It was good to hear that you were well informed about your care and that you were comforted in your time of need. I shall pass on this to all the staff involved who I know will be very pleased to hear your comments. It means a lot to us.

I hope that you have a speedy recovery

The Ward 33 Team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by MissusMcCartan (a service user)

Thanks for responding, it’s so important as I’m sure you are very aware for staff to know they got it right, especially in the current climate:)

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