I called surgery today. Lady who picked my call did not introduced herself nor gave the name of the practice. What I heard was only "Hello", so I asked who am I speaking to and she asked me why do I need her name.
I am not sure what Practice Policy is but CQC standards expect staff member of the Practice while picking a call to say name of the surgery and introduce themself before taking any details from patient.
"New staff need training"
About: At Medics At Medics London SE28 0NY
Posted via nhs.uk
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