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No communication

Story from nhs.uk

"No communication"

About: Freeman Hospital

Had an appointmet April 2020 but was cancelled for obvious reasons. Not a problem.

When I contacted the department over two months later to enquire what plans are in place to rearrange appointments, I was told nothing had been decided yet. Whatttt!!?? Nothing?

I wasn't asking for a specific date for a rearranged appointment but simply what is being done but to be told 'nothing' does not give any faith in this department. They can't all have been transferred to care for Covid patients so what have they been doing for the past two months?

When I enquired about the use of video appointments, I was told that there are no plans to introduce these in MSU.

Why not keep patients informed?

By contrast Northumbria Healthcare are way ahead. Why is the Freeman so far behind?

Honest and meaningful answers to these questions, please.

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Responses

Response from Freeman Hospital 3 years ago
Freeman Hospital

Submitted on 19/06/2020 at 10:11
Published on nhs.uk at 12:07

We are sorry for your recent experience and would be very interested in exploring this further with you. If you would like to discuss this please contact our Patient Relations Department on 0191 2231382 or e-mail nuth.patient.relations@nhs.net.

If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk.

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