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"My friend Age 84yrs"

About: South East Coast Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a carer),

Last week at about 6pm I called an ambulance to the above lady who appeared to have had a 'stroke'. She was very agitated, confused, unable to speak and very distressed.

 I felt the two ambulance people who attended her were rough, lacked patience and kindness,  I told them she had a neck problem and would be more comfortable with a cushion I wanted to give them. They didn't want to take it, but reluctantly did.

I would like to say this is not my usual experience of your wonderful service, so I felt I should report my concern.
I understand that your service must be under a great deal of pressure, but I don't think it is right that an elderly lady should be treated in this way.

Responses

Response from Marie Clifford, Patient Experience Officer, South East Coast Ambulance Service NHS Foundation Trust 7 months ago
Marie Clifford
Patient Experience Officer,
South East Coast Ambulance Service NHS Foundation Trust
Submitted on 18/06/2020 at 09:46
Published on Care Opinion at 09:46


Dear Lannie,

I was sorry to hear that you feel the members of staff who attended your friend were rough and unkind. We would very much like to look into what happened. In order that we can identify who the members of staff are, please can you contact us to give us more details of your friend. Our email address is pet@secamb.nhs.uk and our telephone number is 0300 123 9242 although I must make you aware that we are having issues with our telephone at the moment.

We are always very keen to hear from patients and their relatives/friends/carers about their experience and we look forward to hearing from you.

Best wishes to you and your friend.

Marie

Marie Clifford

Patient Experience Officer

South East Coast Ambulance Service NHS Foundation Trust

Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG

Patient Experience Team: 0300 1239 242

Switchboard: 0300 123 0999 Extension: 34830

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