"Good doctor "

Dear Patient

We thank you for your honest feedback. We are happy to hear that our GP listened to your concerns and gave appropriate advice in regards to your child. It is also great to hear that getting an appointment was easier. We do try to implement as many changes as we can to help our patients. One of the key concerns raised by our patients was our appointment system. Good GP’s are in short supply but we have been fortunate to have been able to recruit some more GPs to help increase the number of appointments available for our patients. We have also reintroduced our Online Triage system which patients can use to be consulted within 48 hours by a GP. Reintroducing this optional service has hopefully reduced the number of calls coming into the practice so it should generally be a bit easier to contact our team for other queries on the phone. We have also restructured our admin team who are now known as the Patient Care Coordinator team, they are being trained to coordinate patient care in a new and improved way.

We would be grateful if you would join our Patient Participation Group (PPG). We would welcome any feedback and support you could give us around developing our services.

You can find out more about PPG’s on our website. Click on the link below to find out more http://www.first4healthgroup.co.uk/patient-community-hub/patient-participation-group.

Kind regards

Sumaiya Lebbe - Patient Care Coordinator