"My daughter's recurring UTI"

My 4 year old daughter has been suffering with recurring UTI’s since the last week in April. We have visited Glasgow sick children’s a& e 3 times, Paisley out of hours 3 times and I have spoken with my GP at least twice a week. She has been given 6 different antibiotics but they did not seem to be having any effect. In mid June after finishing a 12 day course of antibiotics my daughter's condition was deteriorating I called my GP who referred her to The Sick Children's Hospital in Glasgow. She was examined by a doctor who gave us more antibiotics and sent her home after 40 minutes, I questioned why more was not being done for her as the antibiotics were not working! I then called my paediatrician's secretary the next morning who advised she would ask for me to receive a call back. The paediatrician called me the following day advising my daughter should be admitted to hospital for IV antibiotics and an ultrasound of her kidneys and bladder.

We were admitted to Glasgow Sick Children’s Hospital ward 2C. My daughter had a cannula fitted by a trainee advanced nurse practitioner and a student nurse who were very professional and sympathetic towards my very upset daughter, they took their time and spoke us both through what was happening. They then took bloods and administrated IV antibiotics. We did not see a doctor until later that same night who informed me that by my daughters infection markers, the infection seemed to have travelled to her kidneys and she would have to stay in a few days for more IV antibiotics and blood tests to check her infection markers each day - this did not happen.

We had a tough few days but most nurses were very helpful but unfortunately there was a minority who it seemed did not want to be there or help anyone. My daughter was examined by a doctor each morning, each doctor had a different opinion on what was happening with my daughter and I am still not clear as to why she is having these recurring UTI’s or when they will stop. Early the following week, we were spoken to by a doctor who gave us a lot of helpful information on my daughters bladder and how to hopefully prevent anymore infections, and discharged us with a 7 day course of oral antibiotics. After I spoke to the doctor I had asked a nurse if my daughter would have her bloods checked before we would leave to check her infection markers were lowering, the nurse was in my opinion very rude with a very bad attitude - tutted at me and told me that “if that was to happen a doctor would have told me”. The same nurse removed my daughters cannula and was again I feel very rude to me and my daughter, who as you can imagine was very upset, saying she was scared and instead of being sympathetic and helping my daughter this nurse proceeded to shout above my daughter telling her to "stop screaming right now and let me do my job" and she would see that it wasn’t sore. This only served to make my daughter fearful and her crying intensified. After the cannula was removed the raised voice continued, saying I told you so! I was very upset by the body language and attitude towards both of us and had to leave the hospital right away as I was very shook up and shocked at the whole situation! The scan that I was advised my daughter was to receive was not carried out, and we have been asked to attend the hospital again for the ultrasound to be done.