"Telephone consultation and response excellent"

I was made an appointment to see a Rectal colon specialist and advised it would be over the phone. When the call didn't come I rang up and was advised that the Doctor had rung but hadn't got a reply. Unfortunately the note on the file about which number to use hadn't been highlighted. I was advised to speak to the medical secretary which I did the next morning and she spoke to the consultant explaining and he rang me that afternoon. He was very very nice over the phone and I sensed that he was really listening even though we couldn't see each other. Within 10 days I was seen for an investigation at the hospital and await another investigation in 2 weeks. I was very grateful that medical secretary sorted out the issue over the call and that it didn't delay my care. Well done WHH